Privacy Policy
Ocean Breeze Hotel respects the privacy of all guests, website visitors, customers, suppliers, event clients, and other individuals who interact with us. This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.
By using our website, making a booking, submitting an enquiry, attending an event, staying at the hotel, dining at our restaurant, or otherwise engaging with Ocean Breeze Hotel, you acknowledge that your personal information may be processed as described in this Privacy Policy.
Effective Date:
01 May 2026
Last Updated:
13 May 2026
Strand, Cape Town
Who We Are
Ocean Breeze Hotel is a hotel, conference, restaurant, and event venue located in Strand, Cape Town. The hotel provides accommodation, conferencing, dining, event, and related hospitality services.
For privacy-related enquiries, you may contact us at:
Ocean Breeze Hotel
17 Beach Road, Strand, Cape Town, 7130
Email: info@oceanbreezehotel.co.za
Telephone: +27 (0) 21 841 4300
We may collect personal information directly from you when you interact with us, make a booking, submit an enquiry, complete a form, communicate with our team, attend an event, use our services, or visit our website.
The types of personal information we may collect include:
- Full name and surname
- Contact details, including email address, phone number, WhatsApp number, and physical address
- Booking details, including check-in and check-out dates, room type, number of guests, and special requests
- Payment, billing, and invoice information
- Identification information where required for booking, legal, safety, or operational purposes
- Dietary requirements, accessibility needs, or other guest preferences voluntarily provided to us
- Event, conferencing, restaurant, or function enquiry details
- Communication records, including emails, phone calls, website enquiries, and messages
- Marketing preferences and consent records
- Website usage information, including cookies, analytics data, device information, browser type, IP address, and pages visited
- CCTV footage and security-related information collected on the premises, where applicable
We will only collect personal information that is reasonably necessary for the purpose for which it is processed.
We may collect personal information in the following ways:
- When you make a room booking online, by phone, by email, through a booking platform, or in person
- When you submit a contact, restaurant, conferencing, or event enquiry
- When you communicate with us by email, telephone, WhatsApp, social media, or through the website
- When you complete forms, sign registers, or provide details during check-in
- When you subscribe to marketing communications or special offers
- When you attend events, conferences, or functions hosted at the hotel
- When you use our website or interact with online booking links
- When information is provided to us by third-party booking platforms, travel agents, corporate bookers, event organisers, or other authorised parties
Ocean Breeze Hotel’s website includes online booking functionality and enquiry/contact forms, which may involve the collection of personal information when a visitor checks availability, books, or contacts the hotel.
We process personal information for legitimate business, operational, legal, and hospitality-related purposes, including:
- Managing accommodation bookings and guest stays
- Processing payments, deposits, invoices, refunds, and account records
- Responding to enquiries and providing customer service
- Managing restaurant, conference, event, and function bookings
- Communicating with guests before, during, and after their stay or event
- Providing personalised service, where appropriate
- Managing special requests, dietary requirements, accessibility needs, or guest preferences
- Sending marketing communications where permitted by law or where consent has been provided
- Improving our website, services, guest experience, and operational processes
- Conducting internal reporting, business analysis, and service quality reviews
- Maintaining security, health, safety, and access control on the premises
- Complying with legal, tax, accounting, regulatory, insurance, and law enforcement obligations
- Protecting our rights, property, guests, staff, and business interests
We will process personal information only where we have a lawful basis to do so. This may include:
- Where processing is necessary to provide accommodation, hospitality, conferencing, restaurant, event, or related services requested by you
- Where you have given consent for a specific purpose
- Where processing is necessary for compliance with a legal obligation
- Where processing protects a legitimate interest of Ocean Breeze Hotel, our guests, our staff, or a third party
- Where processing is necessary to perform a contract or take steps before entering into a contract
- Where processing is necessary for safety, security, fraud prevention, or risk management
POPIA requires personal information to be processed lawfully and in a reasonable manner that does not infringe the privacy of the data subject.
We may use your contact details to send you information about hotel offers, accommodation specials, restaurant promotions, conferencing packages, events, or related services where permitted by law.
We will only send direct marketing communications where:
- You have consented to receive them; or
- You are an existing customer and the communication relates to similar goods or services; and
- You are given a reasonable opportunity to opt out.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant email or by contacting us directly.
POPIA regulates direct marketing by electronic communications, including email and SMS, and allows data subjects to object to direct marketing.
We will take reasonable steps to ensure that the personal information we process is accurate, complete, and up to date where necessary.
You are responsible for providing accurate information and informing us of any updates or corrections to your personal information.
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, support booking functionality, and improve the user experience.
Cookies may collect information such as:
- Browser type
- Device information
- IP address
- Pages visited
- Time spent on the website
- Referral sources
- Booking or enquiry interactions
You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Where third-party tools, analytics platforms, embedded booking systems, or social media integrations are used, those third parties may also process certain information in accordance with their own privacy policies.
We do not sell personal information.
We may share personal information with trusted third parties where necessary for legitimate operational, legal, service, or business purposes. These may include:
- Booking platforms and reservation management systems
- Payment processors and financial institutions
- Travel agents, corporate bookers, and event organisers
- IT service providers, website hosts, email platforms, and cloud service providers
- Marketing service providers, where applicable
- Accountants, auditors, insurers, legal advisors, and professional service providers
- Security service providers and emergency service providers
- Regulatory bodies, government authorities, courts, or law enforcement agencies where required by law
- Service providers involved in delivering accommodation, conferencing, restaurant, event, or guest-related services
Where we share personal information with third-party service providers, we will take reasonable steps to ensure that they process personal information lawfully, securely, and only for authorised purposes.
Some of our service providers, booking platforms, email systems, cloud services, or website tools may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards are in place. POPIA regulates transfers of personal information outside South Africa and requires, among other things, adequate protection or another lawful basis for the transfer.
We take reasonable technical, organisational, and operational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- Access control and password protection
- Secure storage of records
- Staff confidentiality obligations
- Internal procedures for handling guest and customer information
- Secure payment and booking processes where applicable
- Regular review of information-handling practices
- Limiting access to personal information to authorised staff and service providers only
While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.
POPIA requires responsible parties to maintain appropriate security safeguards to protect the integrity and confidentiality of personal information.
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
- Booking and guest history requirements
- Legal, accounting, and tax obligations
- Operational and customer service requirements
- Contractual obligations
- Insurance, dispute, or risk management requirements
- Marketing consent and preference records
When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify, or securely archive it.
We may process children’s personal information where necessary for accommodation, family bookings, events, safety, or related hospitality services.
Where required by law, we will obtain consent from a parent, guardian, or competent person before processing children’s personal information.
In accordance with POPIA, you have certain rights regarding your personal information. These may include the right to:
- Be notified when your personal information is collected
- Request access to personal information we hold about you
- Request correction, update, or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or unlawfully obtained personal information
- Object to the processing of your personal information in certain circumstances
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with the Information Regulator of South Africa
POPIA includes rights for data subjects, including rights relating to notification, access, correction, objection, direct marketing, and complaints.
To exercise any of your rights, please contact us using the details below:
Email: info@oceanbreezehotel.co.za
Telephone: +27 (0) 21 841 4300
Address: 17 Beach Road, Strand, Cape Town, 7130
We may need to verify your identity before responding to a request. We will respond to requests within a reasonable period and in accordance with applicable law.
For the safety and security of guests, staff, visitors, and property, CCTV or other security measures may be used in and around the premises.
CCTV footage may be processed for:
- Safety and security monitoring
- Incident investigation
- Loss prevention
- Legal, insurance, or law enforcement purposes
Access to CCTV footage will be restricted to authorised personnel and relevant third parties where required for lawful purposes.
Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, or partner websites.
Ocean Breeze Hotel is not responsible for the privacy practices, security, or content of third-party websites. We recommend that you review the privacy policies of any external websites or platforms you use.
We may update this Privacy Policy from time to time to reflect changes in our services, website, operations, legal requirements, or privacy practices.
The latest version will be published on our website, and the “Last Updated” date will be amended accordingly.
We're here to help.
Get In Touch And Feel Free To Contact Us
For questions, requests, or concerns about this Privacy Policy or the way we process personal information, please contact us.
You may also contact the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
Address
17 Beach Road, Strand,
Cape Town, 7130.
Email Address
info@oceanbreezehotel.co.za
Phone Number
+27 (0) 21 841 4300
+27 (0) 79 828 1535